Effective date: September 7, 2026
This Return and Refund Policy applies to purchases made through encenterprise.com from ENC Enterprise LLC.
All Sales Are Final
All sales are final and non-refundable except where a refund is required by applicable law.
Our store primarily sells digital products, including AI agent playbooks, templates, frameworks, implementation resources, and other downloadable materials. Because customers receive access to proprietary digital content after payment, these products cannot be returned or exchanged.
Digital Products
We do not provide refunds, returns, exchanges, or store credit for digital products because of:
- change of mind;
- failure to use the product;
- lack of expected results;
- incompatibility that was disclosed or could reasonably have been checked before purchase;
- purchase of the wrong product; or
- dissatisfaction with a product after access or download.
Please review the product description, included materials, license terms, system requirements, and price before completing your purchase.
Advisory and Professional Services
Payments for advisory services, diagnostics, workshops, implementation support, or other professional services are non-refundable unless a signed proposal, statement of work, or engagement agreement expressly states otherwise. Scheduling, cancellation, rescheduling, and unused-capacity terms in an engagement-specific agreement control for those services.
Duplicate Charges and Technical Access
If you believe you were charged more than once for the same order, contact us so we can investigate and correct any verified payment-processing error.
If a purchased digital product is not delivered or the download link does not work, contact us with your order number and the email address used at checkout. We will make reasonable efforts to restore access or provide a working replacement file. A technical delivery issue does not automatically create a right to a refund.
Unauthorized Transactions
If you believe a transaction was unauthorized, contact your payment provider promptly and notify us so we can review the order. We may request information reasonably necessary to investigate the transaction and protect the account.
Rights Required by Law
Nothing in this policy limits a refund, cancellation, or other consumer right that cannot legally be waived. When applicable law requires a refund, we will process it using the original payment method unless another method is required or agreed.
How to Contact Us
For an order, billing, or access issue, email info@encenterprise.com. Include your name, order number, purchase date, and a brief description of the issue. Please do not send complete payment-card information by email.
ENC Enterprise LLC
Franklin, Tennessee
info@encenterprise.com